Dvaari Support
Grahnetra AI Labs · Last updated 8 October 2026
Dvaari is the companion app for Dvaari devices by Grahnetra AI Labs. Find answers to common questions below, or get in touch with our support team.
Contact us
We reply to every message.
- info@dvaari.com
- Phone
- +91 86888 72228
- Support hours
- Monday–Saturday, 10 AM – 7 PM IST
- Address
-
Grahnetra AI Labs Private Limited
1st Floor, ALTF, Orchid Business Park, Sector 48, Gurugram, Haryana 122004, India
Send us a message
Tell us what's happening and we'll get back to you by email.
Frequently asked questions
Getting started
Do I need a Dvaari device to use the app?
Yes. The Dvaari app works only with a Dvaari device, so you need one installed at your home to use the app.
Which languages does the app support?
English, Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese and Urdu.
To change the language, go to Settings → Language. The app switches straight away.
Signing in
How do I sign in?
You can sign in with:
- Phone number: enter your number and type the OTP you receive by SMS or WhatsApp.
- Email: enter your email address and type the verification code we send you.
- Apple
I didn't receive my OTP. What should I do?
- Check that you entered the right number and country code.
- Wait a moment, then tap Resend OTP.
- Try Send OTP on WhatsApp instead of SMS.
- If it says the code has expired, request a new one.
Still stuck? Contact us.
Can I see where my account is signed in?
Yes. Open Settings → Signed-in Devices to see every phone where your account is active.
App settings & notifications
I'm not getting notifications. What should I check?
- Make sure notifications are allowed for Dvaari. iPhone: Settings → Dvaari → Notifications, then turn on Allow Notifications. Android: Settings → Apps → Dvaari → Notifications.
- Check that Focus / Do Not Disturb isn't silencing Dvaari.
- In the app, open Settings → Notification Preferences and make sure the alerts you want are turned on.
- Make sure your phone has an internet connection.
- Sign out and sign in again.
How do I change the app's appearance?
Go to Settings → Appearance and choose Light, Dark, or System.
Account & privacy
How do I delete my account?
In the app, go to Settings → Account Settings → Delete Account and confirm.
Where can I read your privacy policy?
Device help
My Dvaari device isn't working. What should I do?
Check that it's powered on and connected to Wi-Fi, then restart it. If it still doesn't work, contact us with your registered phone number and a short description of the problem.
What about warranty, repair or replacement?
Contact us with your registered phone number and a short description of the problem (a photo or video helps). We'll check your device's warranty status and arrange a repair or replacement where it's covered.
Deleting your account
In the app
- Open Settings.
- Go to Account Settings.
- Tap Delete Account and confirm.
What is removed
Your profile and personal details (name, email address, phone number and address), linked devices, your activity history, uploaded photos, and your preferences and settings. Your account and data are kept securely for up to one month and then permanently deleted. Some records may be kept longer where the law requires it, or to prevent fraud and resolve disputes.
Can't open the app?
Email info@dvaari.com from your registered email address and ask for your account to be deleted. Full details are on our account deletion page.
Company details
Grahnetra AI Labs Private Limited
1st Floor, ALTF, Orchid Business Park, Sector 48,
Gurugram, Haryana 122004, India
Grievance Officer
Email: info@dvaari.com