Dvaari Terms and Conditions

Please read these Terms and Conditions carefully before using the Dvaari application.

These Terms and Conditions (“Terms”) govern your access to and use of the Dvaari mobile application and related services provided by GRAHNETRA AI LABS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”).

By downloading, installing, accessing, or using Dvaari, you agree to these Terms. If you do not agree with these Terms, please do not use the Application or Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with initial capital letters have meanings defined below. These definitions apply whether the terms are used in singular or plural form.

1.2 Definitions

For the purposes of these Terms:

Application

means the Dvaari mobile application provided by the Company.

Company

means GRAHNETRA AI LABS PRIVATE LIMITED, with its address at 1st Floor, ALTF, Orchid Business Park, Sector 48, Gurugram, Haryana 122004, India.

Country

means India.

Device

means a mobile phone, tablet, or other compatible device used to access the Application.

Dvaari Device

means a compatible Dvaari door or visitor-communication device that can connect to or interact with the Application.

Service

means the Dvaari Application and the related services and functionality made available through it.

Terms

means these Terms and Conditions.

You or User

means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual is accessing or using the Service.

2. Acceptance of Terms

By downloading, installing, accessing, or using the Dvaari Application, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you use the Service on behalf of a company, organization, household, or other legal entity, you confirm that you have the authority to accept these Terms on its behalf.

If you do not agree with these Terms, you must not use the Service.

3. Description of the Service

Dvaari is a companion application for supported Dvaari door devices.

Depending on the features available to you, Dvaari may allow you to:

• Receive visitor and delivery alerts
• View supported visitor or delivery information
• Communicate with visitors through supported audio and video calls
• Manage supported Dvaari door devices
• Pair or configure supported Dvaari devices
• Share access with family members or other authorized users
• Manage your Dvaari account and profile
• Receive notifications relating to supported Dvaari events

Some features may require a compatible Dvaari device, an active account, an internet connection, or appropriate device permissions.

4. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Service for an illegal, fraudulent, harmful, or unauthorized purpose.
• Attempt to gain unauthorized access to the Application, Dvaari devices, accounts, servers, systems, or networks.
• Interfere with or disrupt the operation or security of the Service.
• Attempt to bypass, disable, or defeat security features of the Service.
• Copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Application without our authorization.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Application except where such restriction is prohibited by applicable law.
• Upload or transmit content that is unlawful, fraudulent, threatening, abusive, defamatory, harmful, or otherwise violates applicable law or the rights of others.
• Use another person's Dvaari account without authorization.
• Use the Service to monitor, record, or communicate with another person in violation of applicable law or without the permissions or rights required by law.
• Use the Service in a manner that could damage, disable, overburden, or impair the Application or interfere with another user's access to the Service.

5. User Accounts

Certain features require you to create or use a Dvaari account.

When creating an account, you agree to provide information that is accurate, complete, and current.

You are responsible for maintaining the security of your account and for activities carried out through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate an account where reasonably necessary to protect the Service, its users, or third parties, or where the account is being used in violation of these Terms or applicable law.

6. Dvaari Device and Shared Access

Certain Dvaari features depend on communication between the Application and a compatible Dvaari door device.

You are responsible for ensuring that you have the necessary rights and authorization to connect or manage a Dvaari device through your account.

If you grant another person shared access to a Dvaari device or account, you are responsible for ensuring that you have the appropriate authority to grant that access.

You should remove shared access when it is no longer required.

7. Calls and Communications

Dvaari may provide supported audio and video communication between a Dvaari door device and your mobile device.

Call availability may depend on:

• Your internet connection
• Device compatibility
• Dvaari device connectivity
• Notification settings
• Android operating-system behavior
• Device permissions
• Service availability

Dvaari does not guarantee that every visitor call, notification, or communication attempt will always be successfully delivered or answered.

The Service should not be relied upon as an emergency communication service.

8. App Permissions

Dvaari may request device permissions required for specific features.

Depending on the feature and Android version, these may include access to:

• Camera
• Microphone
• Notifications
• Bluetooth or Nearby Devices
• Other Android system capabilities required for supported calling, notifications, audio routing, or device functionality

You can manage applicable permissions through your device settings.

Some features may not work if the relevant permission is denied or subsequently disabled.

Dvaari does not require access to your SMS inbox, call history, device location, or notifications generated by other applications for the functionality described in the current Service.

Our use of information and device permissions is described in our Privacy Policy.

9. Privacy

Your use of Dvaari is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect information associated with your use of the Service.

By using the Service, you acknowledge that your information may be processed in accordance with our Privacy Policy.

10. User Content

Some features may allow you to upload, submit, store, or share information or content, such as profile information or images.

You remain responsible for content that you provide through the Service.

By submitting content, you represent that:

• You have the necessary rights or permissions to provide the content.
• The content does not violate applicable law.
• The content does not infringe the rights of another person or organization.
• The content does not contain unlawful or malicious material.

We may restrict or remove content where reasonably necessary to comply with applicable law, protect the Service, or address violations of these Terms.

11. Intellectual Property

The Application and Service, including their software, design, interface, text, graphics, logos, trademarks, features, and other materials, are owned by or licensed to the Company and are protected by applicable intellectual-property laws.

Except for the limited right to use the Application in accordance with these Terms, no ownership or intellectual-property rights are transferred to you.

You may not copy, reproduce, modify, distribute, publicly display, publish, sell, license, or create derivative works from the Application or its materials without our prior written permission, except where permitted by applicable law.

12. Third-Party Services

The Service may integrate with or use third-party services, including authentication, messaging, cloud, hosting, communication, mapping, or other technology providers.

Third-party services may operate under their own terms and privacy policies.

Where you use a third-party service through or in connection with Dvaari, that third party may process information according to its own policies.

We are not responsible for the independent operation, availability, content, policies, or practices of third-party services.

You should review the applicable terms and privacy policies of third-party services that you use.

13. Service Availability

We make reasonable efforts to keep the Service available and functioning.

However, we do not guarantee that the Service will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Compatible with every device
• Free from delays or connectivity problems

The Service may become temporarily unavailable because of maintenance, updates, network problems, device limitations, technical failures, third-party services, or circumstances outside our reasonable control.

We may modify, update, suspend, or discontinue portions of the Service where reasonably necessary.

14. Updates

We may release updates, patches, or new versions of the Application.

You may need to install updates to continue using certain features or maintain compatibility with Dvaari services.

We may change or improve features from time to time.

15. Account Deletion and Termination

You may request deletion of your Dvaari account in accordance with our account-deletion process.

Account deletion is permanent and may result in the loss of information and access associated with your account.

For information about deleting your account and how information is handled after deletion, please refer to our Dvaari Account Deletion page and Privacy Policy.

We may suspend or terminate your access to the Service if:

• You materially violate these Terms.
• You use the Service unlawfully or fraudulently.
• Your use creates a security or operational risk.
• Suspension or termination is required by applicable law.
• It is reasonably necessary to protect users, the Company, or the Service.

Where appropriate and reasonably practicable, we may provide notice before taking such action.

16. Disclaimer

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that:

• The Service will meet all of your requirements.
• The Service will always be available or uninterrupted.
• The Service will be completely secure or error-free.
• Information provided through the Service will always be complete, accurate, or current.
• Every notification, visitor call, delivery alert, or communication will be successfully delivered.
• The Service will operate without interruption caused by network, device, infrastructure, or third-party-service issues.

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its directors, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Service.

This may include, to the extent permitted by law, loss of data, loss of profits, loss of business, service interruption, or device-related issues.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its directors, employees, affiliates, partners, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of applicable law.
• Your violation of the rights of another person or organization.
• Content or information you submit through the Service.
• Unauthorized use of your account resulting from your failure to maintain appropriate account security.

19. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these Terms or the Service will be subject to the jurisdiction of the competent courts in Haryana, India.

20. Dispute Resolution

If you have a concern or dispute relating to the Service, please contact us first so that we can attempt to resolve the matter informally.

You may contact us using the information provided in the Contact Us section below.

Nothing in this section limits any rights or remedies available to you under applicable law.

21. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Last updated date at the top of this page.

For material changes, we may provide additional notice where appropriate.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with the Dvaari Privacy Policy and any additional terms applicable to particular Dvaari features, constitute the agreement between you and the Company concerning your use of the Service, except where additional terms expressly apply.

24. Contact Us

If you have questions, concerns, or complaints regarding these Terms or the Dvaari Service, you can contact us:

GRAHNETRA AI LABS PRIVATE LIMITED
Email: info@dvaari.com
Website: www.grahnetra.com
Phone: +91 86888 72228
Address: 1st Floor, ALTF, Orchid Business Park, Sector 48, Gurugram, Haryana 122004, India

Last updated: 24 September 2026